Answers to common questions about our services, pricing, and support.
We serve small and mid-size businesses across the Greater Toronto Area, including North York, Toronto, Scarborough, Mississauga, Brampton, and surrounding regions. On-site support is available for clients within the GTA, and we provide remote support Canada-wide.
Managed IT means we proactively monitor, maintain, and support your technology environment for a predictable monthly fee — instead of waiting for things to break. It includes 24/7 monitoring, patch management, help-desk support, backup management, and strategic IT planning.
Most support tickets receive an initial response within one business hour during business hours. Critical issues — such as full outages — are prioritized for immediate attention, and our team can be reached by phone for urgent matters.
Yes. We provide secure VPN setup, cloud-based collaboration tools (Microsoft 365 and Google Workspace), remote device management via MDM, and full help-desk support for distributed and hybrid teams.
Absolutely. We handle full cloud migrations including email, calendars, files, and contacts. We plan the migration to minimize disruption, and we provide user training and documentation so your team is productive from day one.
Yes. We conduct vulnerability assessments, penetration testing, and security policy audits. Each assessment includes a detailed report with prioritized remediation steps tailored to your business risk profile.
We typically work with businesses of 5 to 200 employees. Our services scale to fit your needs — whether you're a startup that needs foundational IT or a growing company that needs enterprise-grade infrastructure.
We offer flexible terms. Most clients start with a month-to-month agreement so you can experience our service risk-free. We also offer discounted annual plans for clients who prefer long-term stability.
Simply reach out via our contact page or call us at 647-558-8577 for a free consultation. We'll assess your current environment, discuss your goals, and recommend a tailored plan — no obligation.